June 13, 2009

Ellen LYMI (Good News about CVS Caremark)

I just read a post from Ellen at CWD

I just received information from an organization that I'm not at liberty to name, that CVS Caremark informed them that CVS Caremark "recently changed their protocol to include a cold pack with ALL shipped insulin. This is in response to customer reaction." Dated June 9, 2009.

Can a Caremark customer please confirm this? I'd also like to know where this is in writing on the Caremark website but I'm not a customer. Thank you.




So I got on the phone....
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I am on the phone (on hold) with Michel now.
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still holding
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I could use some Cheereos

(little inside joke for Ellen)
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Still on hold
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'OK Sir, According to our recordw we have no change but let me get you into Pharmacy they may have more recent information...'
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Back to hold
(No elevator music. I have to say no music is better than bad music.)
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‘Sir I have Michel from Pharmcay on the line there have been some updates and she can tell you about them.’

‘Me - wait aren't you Michel too? I am so easily confuse, thanks Michel and hello Michell.’

‘Sir I am going to put you on hold for a pharmisist.’

‘OK’
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This time we have some classical music - not one particularly inspiring.
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‘OK Sir? I just wanted to let you know we are waiting for a pharmacist. OK?’ Michel

‘OK’ - Me

‘OK’- Michel

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‘Mr. Dunlap? Thank you for patiently waiting. I have Dale a pharmacist at CVS / Caremark on the line.’ - Michel

Me - ‘Thank you Michel. Hi Dale.’

‘I understand you are interested in our shipping policy for (mumble)log diabetes products.’ Dale

‘Yes all insulin. I stopped being a CVS Caremark client when you stopped shipping it cold. I understand you may have changed your policy recently so I may need to consider coming back as a client.’ - YDMV

‘Yes as of June 5th we will now include a cold pack with every shipment of insulin. The only change is if the expected temperature at the receiving destination is expected to be over 85 degrees we will then ship next day.’

‘Thanks! That is great news!’

Ellen - That LY/MI on the post-it. Means Love Ya/Mean It

OK Campers - Lets all give Ellen a big

LY/MI

1 comment:

Anonymous said...

LYMI Badshoe and family! This has been a collaborative effort thanks to people like you, industry, organizations, yada yada yada. It's not over. I have a linkedin discussion taking place too.

I don't have a dLife membership, but is this guy being paid by CVS Caremark? http://www.dlife.com/diabetes-blog/type-1/special-deliveries-rx-needed.html

Cheerio!