September 4, 2009

CGM Training Star and Start

Ashley, the Dexcom nurse trainer, emailed and asked about our first night with CGM. How is that for customer service?

This is my reply to her. As you will see I was real happy with the way she managed training.

Ashley,

The Dexcoms are awsome!

Both kids were very into seeing numbers come up at the end of the startup period. By the end of four hour both had used trend information in consideration of their current BG state and chosen to confirm that with finger sticks.

Delaney and I had a conversation on the value of pre-bolusing based on the shape of a curve that resulted from her night time snack. We also talked about not chasing the curve and stacking insulin. Instead we looked at IOB and watched the insulin kick in in real time.

Connor had a hard workout at the gym and went a little low. It proved to be one of those stuborn ones. While Bg did come up a little faster on fingersticks he was keeping an eye on his prigress or more like his lack of progress with the Dexcom.

I was particularly happy with your training process. You were well organized and clear in your presentation. I felt you were particularly focused on the kids who would be wearing the units and seemed to pace your presentation of information on the rate that worked for them.

I am confident that Delaney was fully engaged but not overwhelmed. I think that she at twelve had the least apprehension of the insertion of anyone in the room. I think that is in part due to the practice on the box process you took her through. To a larger extent I think she was confident in herself because your actions showed her you were confident in her.

Thanks Again

Bennet


Full disclosure: I own shares in Dexcom. I expect will be writing a lot about our experiances with these things. I may need to come up with a disclosure in the side bar so a) I stay honest about it and b) I can stop tacking it on to posts and subjecting all of you to my crappy spelling any more than is nessisary.

5 comments:

Bryan said...

Stock ownership or not... Sounds like the CGM is off to a great start with both your kiddos.

As someone interested in the CGM for personal use, I look forward to reading more on how your family adjusts to the CGM - even if you are just trying to pump the stock. :)

Bennet said...

Hey Bryan

Darn you saw right through me. I am nothing but a shill here trying to prop up my 401k. LOL.

I wish I had enough shares to make it worth selling out what little dignity I have.

anonlurkermom said...

It was practically impossible for us to schedule our dexcom training. they cancelled twice and then I had to cancel and then came vacation when I wanted to start with my daughter. We went ahead and followed directions. I didn't even watch the video! Guess what? Easy Peasy. My 13 yr old did the second and all following sensor insertion on her own. Full disclosure: I have a law degree and am a practicing lawyer. While that surely improves my spelling, I don't think it made much of a difference in my ability to start up the dexcom without training.

Bennet said...

Run for the hills there are actual practicing lawyers lurking around here and they know how to spell - I am in such deep dodo.

anonlurkermom said...

ha ha